SRI technical support
is free, just call 310-214-5092 California time (PST). You will
be pleased to discover that we do not have a confusing and frustrating
automated answering system. Instead, you will immediately be connected
with a knowledgeable technician. Technical support may also be contacted
via email: firstname.lastname@example.org
Also, check out our online troubleshooting
forumshare information with SRI customers all over the world!
We have PDFs of our
manuals and other technical documents for free downloading
appreciate the timely service...I would like to thank you for the
excellent service/support. CeraMem uses many SRI GCs and it is always
comforting to know that the highly professional and technical experts
like you are out there to help. Thanks again."
Te, Ph.D., Senior Research Engineer, CeraMem Corporation, Massachusetts
compliment you and your company on your product and support network.
I have contacted your customer help line numerous times and your
employees have always been both helpful and patient with all my
questions...we have recently completed our first field experience
with the 8610C GC and your product performed flawlessly. Thank you
for producing such a fine analytical instrument.
H., Advanced Cleanup Technologies, New York
like to say that after all these years (8 years) I'm still very
pleased with your little GC...It is the only GC in the department
that can simultaneously run 3 detectors...In fact for atmospheric
CH4 the precision is better than the famous
brand name GC I set up for our faculty last summer. So my continued
congratulations to you for a well-designed instrument."
H., University of California at Berkeley
I have only positive things to say about SRI, especially in regards
to your service."
B., ASI Norcross, Georgia